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Answers to most common questions can be found below.
Please get in touch here if your question is still unanswered.


What are 'My Pictures'?
My Pictures are galleries with limited access permissions to which you have either been given access, or which you have created on a previous visit to the site.

How do I access 'My Pictures'?
If you have been granted access to a gallery, log in first, then click on 'My Pictures' next to your name towards the top left corner of the screen.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case-sensitive, so be sure you have entered it correctly. If you have forgotten your password, click here.

Do I have to register to add images to my shopping cart?
By registering an account, you are able to keep items in your shopping cart for a long period of time.

Does it cost anything to register for an account?
No.

I have been sent access information for a gallery. What do I do?
Click the 'Access Gallery' link. Enter the access code into the text box. This will allow you to view the gallery. If you already have an account and are logged in, this will only need to be done once for the gallery to be accessible in 'My Pictures'.

Privacy
To process an order we require certain information from you such as your name, email address and postal address. We will never sell disclose, rent or trade your personal information to any other party. Payment for your order will be processed by PayPal. See information about their privacy policy here.

Copyright
All images and content including purchased images from the website are copyright jimmythesnaps.com and Jim Holden. No commercial use, distribution or any other unauthorised reproduction is permitted without written consent. Contact here if you require permission for commercial, editorial or web use.

Returns & Refunds
If you are unhappy with your prints please contact us within 7 days of receipt. Prints can be returned for re-printing or refund. The value of refund or re-print is limited to a maximum value of the original purchase price. Please note that postage costs cannot be refunded.
Due to the nature of digital images it is not possible to offer any refund for digital delivery/downloaded purchases.

Cropping and colour reproduction
Please note that not all images in the galleries will conform perfectly to the paper sizes offered. The crop will be made trying to preserve the longest side and will endeavour to make best use of paper and composition. This may on occasions result in a little 'white space' along one side of the print. If you require the image to fill the paper and be zoomed slightly, please specify this in the 'notes' text box at the point of ordering. The image previews are low resolution copies and may therefore not be a true representation of the final printed colours. Please note that due to differences in computer monitor calibrations and viewing environments exact colour matches cannot be guaranteed.

Shipping
Mailed orders are shipped first class signed for. Charges are calculated per order and will be applied at the check-out stage. Shipping of orders up to the value of £9.99 are charged at £2.50. Shipping of orders from £10.00 up to £39.99 are charged at £3.00. Orders greater than £40.00 are charged at £4.00 each. Some special order items will incur extra fees due to their odd shapes or extra packaging required to dispatch them safely to you - we will let you know on receipt of these orders and will be carried out at cost.


Terms & Conditions

The following terms and conditions apply to all users of this site and those handling any printed or digital material obtained from this site which is www.jimmythesnaps.com the photoblog of Jim Holden "JTS". These online/digital terms and conditions supplement and do not replace any JTS standard terms and conditions printed on any licences, invoices and delivery notes.

1. Licence

1.1 When purchasing an image (print or digital download) from the website you are granted a non-exclusive licence to use the image(s) for your own personal non-commercial use only. You may not copy, reproduce, republish, post, broadcast, transmit, make available to the public, sell or otherwise re-use or commercialise the image(s) in any way. No other licence for use is implied or granted without written consent from JTS. Copyright remains with JTS.

1.2 You may not edit, alter, adapt or add to the image in any way, nor combine the image with any other material.

1.3 You may not use the images(s) for the purpose of promoting, advertising, endorsing or implying a connection between you (or any third party) and JTS.

1.4 You may not use the image in any way that could bring JTS into disrepute or otherwise cause any loss or damage to JTS.

1.5 The reproduction by whatever means of the whole or any part of any image (including, without limitation, slide projection, artist's reference, artist's illustration, layout or presentation of images) is strictly forbidden without our specific written permission.


1.6 Commercial Licence

Your right to reproduce an image arises only if (a) commercial licence terms are agreed and (b) our invoice relating to the grant of such right is fully paid. Any reproduction before payment of the invoice or outside the terms of any licence constitutes an infringement of copyright and also a breach of this agreement, entitling us to rescind and claim damages. You must indemnify us in respect of any claims, damages, costs or expenses we incur arising from any reproduction of any image supplied to you. Contact here if you require permission for commercial, editorial or web use.

1.7 Downloadable product 'Facebook friendly file' is delivered from JTS licence-ready with a single user non-exclusive, non-transferable and non-assignable right to use the image on facebook & myspace social network sites. NO OTHER WEB USE is granted or implied. No commercial use, distribution or any other unauthorised reproduction is permitted without written consent. We are happy to arrange these for certain galleries. Contact here if you would like to purchase an image for commercial, editorial or other web uses.

2. Limitation of Liability

2.1 Images and content are made available by JTS on an "as is" and "as available" basis. JTS gives no warranty of any kind in relation to the material. We disclaim all implied and statutory warranties in relation to the images to the maximum extent permitted by law.

2.2 JTS has taken reasonable care to ensure that material contains no errors, viruses or defects; however, JTS does not warrant that this is the case, and you download and use material at your own discretion and risk. You are advised to take all reasonable precautions to protect your computer from virus infection. To the maximum extent permitted by law JTS will not be liable for any loss or damage which you may suffer as a result of connection, download or use of the downloaded material.

3. Indemnity

You hereby agree to indemnify, hold harmless and defend JTS in respect of all damages, costs and expenses, including reasonable legal fees and litigation expenses, arising out of or as a result of any breach of the terms of this licence or otherwise in connection with your use of the images.

4. Intellectual Property Rights

All title, ownership rights and intellectual property rights in and to the content shall remain the property of JTS.

5. Termination

5.1 JTS may restrict, suspend or terminate any or all download facilities at any time at its sole discretion without liability.

5.2 Clauses 2, 3, 4 and 6 shall survive termination of this licence.

6. General

6.1 You may not assign, charge, sublicense or otherwise deal with your rights or obligations in this licence.

6.2 This licence shall be interpreted in accordance with the laws of and subject to the exclusive jurisdiction of the English Courts.

6.3 Any failure or delay by either party in exercising its rights under any provisions of this agreement shall not be construed as a waiver of those rights at any time now or in the future.

Contact information
The Village Works
East Hoathly
East Sussex
BN8 6QA
01825 841157